Home' Border Enterprise : May 2012 Contents ENTERPRISE DIRECT MAY 2012
ED CUSTOMER CARE
ALBURY'S Aussie Home Loans
franchisees, Warren and Kim Stapleton,
have a real passion for customer service.
After purchasing the business in
February 2011, they immediately set
about implementing both short and long
term strategies designed to provide an
outstanding customer experience when it
comes to providing Aussie's broad range of
"Our business locally has invested heavily
in an advanced customer relationship
management system that allows us to
maintain constant contact with our clients,
and ensure that they continue to maintain
the most appropriate and competitive
products available," Mr Stapleton said.
"None of this happens however without
the dedication and support from our
wonderful staff as it is the human
interaction that ultimately builds long
term relationships and referrals from our
existing client base."
The experience of Kim and Margot
Lennard, who recently purchased a new
family home in Albury, is testament to
Aussie's quality customer service.
"I had never arranged finance through
a broker before but was immediately
struck by the conduct and professionalism
provided by Warren and his team," Mr
"I was kept informed at every turn on the
progress of our application and both my
wife and I were most impressed by Warren's
attention to detail and willingness to go
the extra mile to make things happen.
"There was not one occasion that I needed
to contact Warren or Laura to chase up
the status of our transaction - they always
initiated the contact to make sure things
went to plan. The whole process went so
"I will certainly contact Warren for any
future financial enquiries and will without
hesitation recommend Warren and Aussie
to my friends and contacts."
"I think one of the biggest things that
separates us from our competitors, is
that you certainly haven't heard the
last from us when your transaction
has been finalised," Mr Stapleton said.
"Our mantra is to contact our clients
immediately following settlement to
ensure everything has been established
correctly, again in around four weeks to
make sure that any direct debits or other
payment arrangements are working
and in place and then again on the first
anniversary of taking the loan out, just
to ensure that the product selected is
performing as well as you want it to be
- or better yet, whether there is a better
deal again for you somewhere else.
"We are extremely proud of what our
business has achieved over the past 12
months and in particular our recent 'Store
of the Quarter" award which was judged
against 178 retail stores Australia-wide."
Kim Lennard was impressed with the service from Warren Stapleton and the Aussie Home Loan team.
Instyle Hamper Shop is an Albury owned
business that supplies hampers for
We have hampers and gifts for all budgets
with most hampers containing locally grown
produce and regional wines.
We are happy to design hampers to suit your
These are wonderful gifts for your clients or
to reward your staff. Call 0415 676 355
Links Archive Summer-Autumn 2011-2012 October 2012 Navigation Previous Page Next Page