Home' Border Enterprise : May 2013 Contents ENTERPRISE DIRECT MAY 2013
ED It's all about the
GUEST satisfaction is the
priority for the management
team of the Comfort Inn
& Suites Blazing Stump,
Wodonga's only 4½ star motel
and apartment complex.
"The main consideration is making each
guest's stay special by taking care of the
minor details," said Cellina Little who
co-manages the complex with husband
"Every member of our team from
management to housekeeping to front
office and grounds staff is responsible
for guest satisfaction and the overall
performance of the motel," she said.
Comfort Inn & Suites Blazing Stump has
upgrading to ensure high standards of
accommodation and service."
Mrs Little said feedback from guests, staff,
the owners and their suppliers was a very
important tool in measuring performance.
"Many businesses these days are going
down the line of technology over people
and in some industries this allows better
performance and better bottom line," she
said, "but at the end of the day while it
is possible for a computer to check guests
in, people want face-to-face interaction
and that is what we provide - service with
a smile, professionalism and remembering
the little details to make each stay special."
"Every area must be managed on a daily
basis, however it is important to know
been Wodonga's prominent motel since
opening in December 1992.
"We are a locally owned and operated
business which forms part of a larger chain
through the Choice Hotels franchise,"
Mrs Little said. "Most people associate us
through the Perry family who operated the
adjacent Blazing Stump Hotel however we
are separate entities but work together to
provide guests with a well rounded service.
"We have 42 studio and one-bedroom
suites and 14 two-bedroom apartments
all of a 4½ star rating along with 10 self-
contained cabins of a 3 star rating.
"In December 2013 we will be celebrating
our 21st birthday, however to stay
youthful and refreshed we are constantly
THE BORDER'S LOCAL
• 24 hour monitoring
• CCTV systems
• Security Alarms and Access Control
Protecting Albury Wodonga for 30 years.
Phone Albury 1300 72 52 82
PO Box 3006 Albury 2640
Albury 543 Dean St.
Phone: 6021 2714
Wodonga 127 High St.
Phone: 6024 1710
Weekdays 8.30am -- 8.00 pm
Saturday & Sunday open til 7.00 pm
Locally owned and operated with
a Pharmacist always on duty to
provide professional expert advice.
• Health Check Service for Blood Pressure
• Diabetic Educator
• Tony Ferguson Weight Loss Centre
• Homy Ped Footwear
• Corporate Gifts
• 100% Genuine Fragrances
• Free Delivery and Gift Wrapping
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