Home' Border Enterprise : May 2013 Contents MAY 2013 ENTERPRISE DIRECT 15
your limitations." Mrs Little said. "If there
is one thing that I have learnt it is to ask
for help. Our board of directors and
accountants measure the ongoing financial
performance as well as the performance of
management and the overall team.
"Also, reporting, online reviews and
tracking are all helpful. Our booking
software allows us to print any report you
can think of from a guest's town of origin
to how much people are spending on the
mini bar during their stay.
"Guest satisfaction is monitored during
face-to-face interactions, written reviews
during their stay and social media reviews
"Accounting software provides reports
staying abreast of industry changes via
monthly subscriptions to magazines and
online sites as well as memberships to the
Chamber of Commerce, VECCI, VTIC
and AAoA to name a few.
"In addition, we have received local, state,
national and international awards for
excellence. We don't measure our company
by whether we win an award but it is nice
to receive recognition of the team's efforts."
for board meetings on financial viability.
Regular team meetings are held to discuss
items and we conduct SWOT analysis to
stay abreast of changes. Choice Hotels
also conducts quality assurance reviews to
ensure we meet brand standards and we
have regular inspections by AAA Tourism
to ensure we meet guest expectations,"
Mrs Little said.
"We also measure our performance through
Comfort Inn & Suites Blazing Stump managers Cellina and Darran Little and staff.
Proudly providing a quality service to
our clients for 40 years.
Taxation • Accounting • Business Advisory • GST • Self Managed Superannuation
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