Home' Border Enterprise : July 2014 Contents JULY 2014 ENTERPRISE DIRECT 31
ED LOCAL FOCUS
Della Poppins, Jessica Caldwell, Lisa Kerlin, Amanda Coote and Renee Nightingale.
Happy travellers have the answers
with wholesalers who have helped them develop “great, exciting and new
programs” for 2014 and beyond.
They also run regular competitions for customers in all three stores and are
heavily involved in the community. They are a major sponsor of the Albury-
Wodonga Cancer Foundation, local sports clubs and staff have participated
in the Relay For Life.
Ms Kerlin says that her staff all work very well together. “We’ve built a
great team environment where we all share common goals. We even travel
THE helloworld store, located in Stanley Street Wodonga, is new,
bright and exciting.
At their recent open day to launch the store, manager Lisa Kerlin and
part owner Renee Nightingale, along with their friendly staff, were there
to greet everyone with a sausage sizzle and a smile.
helloworld is a new rebranding of Harvey World Travel and is designed
to capture a new audience, engaging those internet savvy travellers as
well as people looking for a more personal face-to-face experience.
“We are the only new office in the local area with interactive iPads and
full branding” Ms Nightingale said. “We want the customer experience
to be hands-on and fun.”
People can come in and use the iPads, look up destinations on the giant
interactive world globe or sit with a travel consultant at the round tables
scattered around the store.
With 12 staff members across three stores in Albury, Wangaratta and
now Wodonga, customers can expect to draw on a wealth of experience.
In fact, manager Ms Kerlin said “In total our staff members have travelled
to more than 125 countries!”
“We are with our clients every step of the way, from start to finish.”
Ms Nightingale said that a lot of thought was put in to the location of
the store and they looked for a long time for just the right place. “We
wanted to be right in the heart of Wodonga”.
She and her business partners Adrian and Jeanette Harris have been
in the travel business for more than 26 years and with the helloworld
branding have introduced many new initiatives to the region. They
brought their own annual travel expo to the Border two years ago,
conducted group research locally and have strong partnerships
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